Mission Graduates
Overview
Mission Graduates educates and connects parents with resources that support student success in the San Francisco Unified School District, preparing them for graduation and college.
Role: UX/UI Designer
What’s the problem?
How might we create an app that helps Mission Graduates communicate information about their workshops to their parents?
Target Audience
Research and Results
Parents in the Spanish-speaking community with school-aged kids.
English Language learners.
New to the US education system.
Working class.
In order to help our users, we need to learn a bit more about them. Surveys were distributed, user interviews were conducted, and we participated in Mission Graduates workshop as an ethnographic study.
Through this research it was discovered that:
Most parents access the internet through their mobile devices.
Users valued privacy.
Schedules and time constraints were due to work and student activities.
A lot of the parents knew little to no English.
User Journey Map
App Information Architecture
Visions for the Future
A private messaging system. A direct messaging system will allow parents to communicate with Mission Graduates individuals and personnel.
Downloading documents. Important documents will be posted and available for downloading by the users.
A Wider outreach. So far, Mission Graduates works primarily with Spanish and English speakers. San Francisco has a rich diversity of many different cultures. It would be beneficial to open up the services to more audiences.
Reflections
Nonprofit organizations offer great resources and support for the community, but sometimes this means you work with limited resources. Our team was built of volunteers, and while we were able to meet regularly, it took a bit of extra effort finding times and places to meet, as we all had different schedules.